Privacy Policy

1. Who We Are

Ozira Stays ("we", "our", "us") is a registered hospitality business operating luxury short-stay residences in Gurugram, Haryana, India. Our website is ozirastays.com.

We are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and all applicable Indian laws.

2. What Data We Collect

When you submit an enquiry through our website, we collect:

• Full name • Phone number / WhatsApp number • Email address (optional) • Preferred stay dates and property • Number of guests • Any message or special requests you provide

We do not collect payment card information through this website. Payments processed via Airbnb or other booking platforms are governed by their respective privacy policies.

3. How We Use Your Data

We use the information you provide solely to:

• Respond to your accommodation enquiry • Confirm your booking and communicate stay details • Send pre-arrival information relevant to your stay • Comply with Haryana state guest registration regulations (ID verification at check-in)

We do not use your data for unsolicited marketing. We do not sell, rent, or share your personal information with third parties for commercial purposes.

4. Data Storage & Security

Your enquiry data is stored securely via Supabase, a cloud database platform with industry-standard encryption at rest and in transit. Access is restricted to authorised personnel only.

We retain your personal data for a period of 3 years following your stay, after which it is deleted unless required by law to be retained longer.

5. Your Rights

Under the DPDP Act, 2023, you have the right to:

• Access the personal data we hold about you • Correct any inaccurate information • Request erasure of your data (subject to legal retention requirements) • Withdraw consent for processing

To exercise any of these rights, contact us at ozirahotels@gmail.com or WhatsApp +91 79953 70608. We will respond within 30 days.

6. Cookies

Our website does not use tracking cookies, advertising pixels, or third-party analytics scripts. We use only functional, session-level data necessary for the website to operate.

7. Third-Party Platforms

If you book through Airbnb, Booking.com, or any other third-party platform, their privacy policies apply to the data you provide on those platforms. We are not responsible for their data practices.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our website, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

10. Contact Us

For any privacy-related questions, requests, or concerns:

Ozira Stays Gurugram, Haryana, India Email: ozirahotels@gmail.com WhatsApp: +91 79953 70608

Questions? Contact us at ozirahotels@gmail.com or WhatsApp +91 79953 70608.